On 5/24/08, I purchased a new 2008 Hyundai Accent SE from Maxon Hyundai in Union, NJ. I will never buy another car from that dealer again because of the way they handled my plates and registration. I was so appalled and aggravated by their lack of responsibility and by the way they were giving such bad advice that would have cost me my driver's license had I followed it. They really didn't care. The law in New Jersey clearly states that once the temporary registration is issued, it is only good for 20 days. The dealer has 20 days in which to obtain the permanent plates and registration from motor vehicles. Two weeks had gone by and still I had not heard anything back from the dealer on this. I had called and left several voice messages asking about the hold up and I wasn't getting any calls back. What made this so stressful was that the temporary registration was about to expire on 5/12/08. It was 5/11/08 when I finally pestered the dealership about this and I really was worried about what was going to happen. It's sad the way I had be so persistent and relentless until the problem got resolved and it wasn't pretty. Nobody was calling me back so I asked to speak to the owner. The owner wasn't there and the highest level I could go to was the owner's assistant. It wasn't until I bugged the dealer several times did I find out that this dealership was having problems with verifying my employment, which I didn't understand because I had already provided a pay stub and in fact, someone from that dealership had contacted my supervisor weeks ago. My supervisor gave him a phone number for somebody in HR and she told him that if he had any problems that he should call her. Did he ever call her and did anyone ever notify me? Never. So the next layer of the runaround was for me to have my supervisor call an 800 number at the corporate office in California to verify my employment. I asked these people at the dealership why I was never notified about this and they never even answered the question. The owner's assistant kept saying that this wasn't posted on line but it was very clear that they knew they were having these problems. I continued to get one story after another and I even was in contact with the dealer department at motor vehicles for advice on how to handle this and to verify if a lot of what they were telling me to do was legal. One receptionist there had told me that if I got a ticket driving with expired registration, they would pay for it but that's not even the point. I had to tell these people there is no way I am driving with expired registration. You can get a suspended license, points on your license, and a hefty fine for that. If it got to that point, I wouldn't drive at all until I got that issue resolved. I made a huge stink over how it would cause me an inconvenience and how I would have to cancel my physical therapy sessions. And that owner's assistant was so casual about that too. She kept telling me that the temporary registration didn't expire until 5/13/08. I told her she was wrong - the date 5/12/08 was clearly written and I wanted to know what proof she had that it was 5/13/08. I asked her point blank if she would drive with expired registration and she actually told me she would do it because it's up to the dealership and what is the likelihood of being pulled over the police! I went back and forth calling and speaking to someone and leaving voice messages and I asked her how in the world she could be so ignorant about this. This lady then told me that the plates would not be in that same day but that they would issue me a dealer's plate. I told the dealership there is no way I would accept that because that is illegal too. I confirmed with motor vehicles that once the vehicle is purchased under your name and insurance and payments have already been made, you cannot drive that new car with the dealer's plates. I told them that if they didn't do anything about this, that I would show up in person. By the afternoon and after getting more stories from them, I told them that if they couldn't get the plates or at least offer a loaner car, that I would fax a complaint to the dealer department of motor vehicles along with all the documents I signed so the state investigators would come to their premises to investigate the matter. They even refused to provide me with a loaner car. In fact this other receptionist told me the biggest lie I've ever heard in my life - that for 10 years they've been giving dealer's plates to customers and they have never had a problem and that the police wouldn't give you a hard time because they would see where the vehicle was purchased from - yeah right! I told her flat out that I didn't believe her. She even went so far to tell me that if I didn't want to accept a dealer's plate that they wouldn't help me. So I then repeated to her like I had done several times that day that if they couldn't get the plates in, that I would lodge a complaint and get the state investigators involved. I told her there was something going on that they weren't telling me. Finally, I was able to speak to the finance manager's boss. He tried to pull the same thing by pushing a dealer's plate on me and I told him that I wouldn't accept it because that's illegal. He then went into his story about how "oh it is and it isn't, depending on whether we've gotten the money from the bank". I didn't want to hear it. He told me he understood if it made me uncomfortable - I told him of course it would make me uncomfortable and I didn't want to get involved in that. He was also giving me the story about how they had to locate a bank that would offer me a loan but that was already 2 weeks ago and about how they were having the problems verifying my employment blah blah blah...whatever, I didn't care. Then finally he told me all the paperwork was in order and that he would definitely have the plates and registration ready for pick up by the next day 5/12/08. He said he would try to get them in that same day but that he couldn't guarantee it. So get this - he called me back an hour later to tell me the plates and registration were in and I could pick them up that night. So I was able to go there that evening and it was all taken care of...finally after all of that aggravation. It totally amazes me the way a professional dealership selling new cars can operate like that. They should be ashamed of themselves and personally, I don't care if they lose business because of this post. They should know better as far as I'm concerned.
OMG! LOL!
You can't be serious?!? Sounds like you don't take good care of your vehicles.
Nowhere will you find similar complaints, which means that this type of issue is isolated to only you. The problem is probably located between the seat and steering wheel.
LOL! OMG!
actually you do find tons of similar complaints.
I'm guessing you work for them. Nice try Bob!
Bob, stop trolling the Maxon reviews. Everyone knows they have a reputation for being bottom feeders and rapists among dealerships.
OMG, LOL, for you to act otherwise shows you work for them. Move along little one!